Privacy Policy
At Cosmic Pet Shop, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. Please read this policy carefully to understand our practices regarding your personal data. By continuing to use our website www.cosmicpetshop.co.ke, you agree to this privacy policy

1. Information We Collect

When you use our website, we may collect the following types of information:

Personal Information: When you make a purchase or create an account, we collect information such as your name, email address, phone number, and shipping address.
Payment Information: If you make a purchase, we collect payment details such as credit or debit card information.
Browsing Data: We collect information about your activity on our website, including your device type, and pages visited through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To process and fulfil your orders.
To communicate with you regarding your purchases, inquiries, or account.
To improve our website and services based on user feedback.
To send promotional materials, if you have opted to receive them.

3. Data Sharing and Disclosure

Cosmic Pet Shop does not sell or rent your personal information to third parties. We may share your information with:

Service Providers: Third-party companies that help us operate our website and conduct our business, such as payment processors and shipping companies.
Legal Requirements: We may disclose your information if required by law or in response to a legal request.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can manage your cookie preferences through your browser settings.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access and misuse. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee complete security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to access the personal data we hold about you.
The right to request the correction of your data if it is inaccurate or incomplete.
The right to request the deletion of your data under certain conditions.
The right to opt out of receiving marketing communications.

7. Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us, and we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.