Return and Refund Policy

At Cosmic Pet Shop, we want you to be completely satisfied with your purchase. If for any reason you are not, we have outlined our return and refund policy below. By continuing to use our website www.cosmicpetshop.co.ke, you agree to this terms

You may return items within 7 days of receiving your order for a full refund, provided the following conditions are met:

Items must be unopened, unused, and in their original packaging.
Proof of purchase, such as your order confirmation or receipt, must be provided.

Certain items cannot be returned due to hygiene and safety reasons, including but not limited to:

If you are unsure whether an item is returnable, please contact our customer service team for clarification.

To initiate a return, please follow these steps:

Contact our customer service team at info@cosmicpetshop.co.ke or call us at +254746845952 to request a return authorization.
Provide your order number and the reason for the return.
Pack the item securely in its original packaging, including all accessories and documentation.

If the return is due to a mistake on our part (e.g. wrong item sent), we will cover the cost of return shipping.
If you are returning an item for any other reason, the cost of return shipping will be your responsibility.

Once we receive your returned item and verify that it meets our return conditions, we will process your refund. Refunds will be issued to the original payment method used during purchase. Please allow 5-10 business days for the refund to appear in your account.

If you wish to exchange an item for a different size or colour, please follow the same return process, and place a new order for the desired item.

If you receive an item that is damaged or faulty, please contact us within 48 hours of delivery. We will arrange for a replacement or refund and cover any return shipping costs.

For any questions regarding our Return and Refund Policy, please reach out to our customer service team:
Email: info@cosmicpetshop.co.ke
Phone: +254746845952